Shipping policy
Production Time
All of our products are made to order through our print-on-demand partner.
Once your order is placed, it enters production.
Production time: 2–7 business days
During peak periods (holidays, sales, etc.), production may take slightly longer.
Please note: Production time is separate from shipping time.
Shipping Times
Shipping begins once your order has been produced and dispatched.
Estimated Delivery Times:
Australia: 3–10 business days
New Zealand: 5–12 business days
International: 7–21 business days
Delivery times are estimates and may vary due to carrier delays or customs processing.
Shipping Costs
Shipping rates are calculated at checkout based on your location and the size of your order.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking details.
Please allow 24–48 hours for tracking updates to appear.
Multiple Items
As products are fulfilled by our print partner, items in the same order may arrive separately.
If this happens, you will receive separate tracking numbers.
Customs & Import Duties
International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
We are not responsible for delays caused by customs authorities.
Incorrect Shipping Information
Please ensure your shipping address is correct at checkout.
We are not responsible for orders delivered to incorrectly provided addresses.
If an order is returned due to incorrect address details, reshipping costs will be the customer’s responsibility.
Damaged or Lost Orders
If your order arrives damaged or appears lost, please contact us within 7 days of delivery with your order number and photos (if applicable), and we will work with our print partner to resolve the issue as quickly as possible.
Contact Us
If you have any questions about your order, please contact us at:
📧 tideandhooked@outlook.com