Shipping policy

Last updated: October 18, 2026

Thank you for shopping with Tide & Hooked. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Shipping & Delivery

At Tide & Hooked, we're working hard to get your gear to you as quickly as possible.

Order Processing Orders are generally processed within 1–3 business days.

Standard Shipping Estimated delivery: 5–8 business days after dispatch.

Express Shipping Estimated delivery: 3–5 business days after dispatch, where available.

Delivery times are estimates and may vary depending on your location, carrier delays, public holidays and peak periods. Tracking details will be provided where available.

Standard Shipping: $10 flat rate
Express Shipping: $20 flat rate
FREE Standard Shipping: On Australian orders of $150 or more

If you have any questions about your order, please contact us through our website.

Business days exclude weekends and public holidays. Delivery estimates are not guaranteed.

In-Stock Items & Preorders

In-Stock Items

Products marked as in stock are generally processed and dispatched within 1–3 business days after payment confirmation, excluding weekends and public holidays.

Preorder Items

At Tide & Hooked, we may offer selected products for preorder before they are available for immediate dispatch.

Please note:

Preorder items are not available for immediate shipping.
Payment is collected at checkout.
Estimated dispatch timeframes will be displayed on individual preorder product pages.
Dispatch estimates may change due to manufacturing, supplier or freight delays.
We will contact customers if significant delays occur.

If we cannot supply a preorder within the agreed timeframe, or within a reasonable time where no timeframe was agreed, customers may be entitled to cancel and receive a refund under Australian Consumer Law.

Orders Containing In-Stock & Preorder Items

If your order contains both in-stock and preorder items, your order will generally be shipped together once all items are available.

If you would like your in-stock items sooner, we recommend placing separate orders.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Australia.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.