Refund policy

Made-To-Order Products

All items are made to order. Because of this, we do not offer refunds or returns for change of mind.

Please review sizing charts carefully before purchasing.

Size Exchange Policy (Apparel Only)

We understand sizing can sometimes vary. We offer one (1) size exchange per order under the conditions below.

Eligibility Requirements:

You must contact us within 7 days of delivery
Item must be unworn, unwashed, and in original condition
Proof of condition may be required (clear photos)

Exchange Terms:

Customers are responsible for return shipping costs.
A reprint fee may apply to cover production costs.
Only one exchange per item is permitted.
We do not offer exchanges for:
- Incorrect size selected without checking size chart
- Sale/discounted items
- Multiple exchange requests for the same order

We reserve the right to refuse exchanges that show signs of wear, washing, or misuse.

Do not send items back without contacting us first. Exchange instructions will be provided once approved.

Tideandhooked@outlook.com

Damaged, Faulty or Incorrect Items

If your item arrives:

Damaged
Faulty
Incorrect

Please contact us within 7 days of delivery with:

Your order number
Clear photos of the item
Photos of packaging

If approved, we will provide a replacement or refund at no additional cost.

Incorrect Address

Orders shipped to incorrectly entered addresses are not eligible for refunds.
If an order is returned to us, reshipping costs must be paid by the customer.